Refund policy

Dellawell Refund & Return Policy

At Dellawell, we stand behind every pouch we sell. We want you to feel confident trying our product, which is why we offer a 60-Day Money-Back Guarantee. If it doesn't work for you, you don't pay.

60-Day Money-Back Guarantee

If you're not satisfied with your first purchase of Dellawell for any reason, contact us at support@dellawell.com within 60 days of delivery. We'll process your refund. No hoops, no paperwork, no convincing us.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 60 days of the delivery date • Applies to your first order of any Dellawell product • One refund per product type per customer • Opened, partially used, or fully used products are eligible • Product returns are not required and not accepted • Shipping and handling fees are non-refundable

Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date. No exceptions are made beyond the 60-day money-back guarantee.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside of the 60-day guarantee period • Subscription renewals or recurring charges processed after the initial order • Orders that have already been processed or fulfilled once the 60-day period has passed • Requests made outside the stated policy terms

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at support@dellawell.com. Include a photo of the issue so we can resolve it quickly. You do not need to return the item. We'll send a replacement at no cost to you.

Order Cancellation

Need to cancel? Contact us as soon as possible at support@dellawell.com. We'll do our best to stop your order before it ships. Once an order has shipped, it cannot be cancelled but is still covered by our 60-day guarantee.

Subscriptions

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 60-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

Dellawell offers products that can be purchased through a subscription, which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing. You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer.

Cancellation of Subscription: You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. You may do so by contacting our team at support@dellawell.com or through your account dashboard. All cancellations are effective on the last day of the billing period. No penalties, no fees, no commitment.

Billing Information: You are responsible for keeping your billing account current, complete, and accurate. You must promptly notify us if your credit card information is cancelled or is no longer valid.

Returns for Unopened Items

If you ordered multiple pouches and wish to return unopened, sealed units, contact us within 60 days of delivery. Items must be in original packaging with proof of purchase. Customers are responsible for return shipping costs unless the return is due to damage or defect on our end.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer protection law. Items must be in the same condition you received them, unused, and in original packaging. Proof of purchase is required.

Circumstances Not Eligible for Refund

Your order does not arrive due to factors within your control such as: • Incorrect or incomplete shipping address provided by the customer

Your order does not arrive due to factors not in our control such as: • Weather conditions, natural disasters, or severe weather events • Customs clearance delays for international shipments • Carrier issues, technical problems, or operational challenges • Public holidays impacting shipping schedules • Peak season shipping delays

You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired by contacting support@dellawell.com.

Refund Processing

Refunds are credited to your original payment method. Please allow 5-10 business days after approval for the refund to appear on your statement, depending on your bank or payment provider.

Our support team may ask for documents such as photos or videos to properly assess any type of request.

Agreement to Policy

By completing a purchase on dellawell.com, you acknowledge and agree to this Refund & Return Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

Email: support@dellawell.com Response time: Within 24 hours